Strategic Management Certificate

Applying the Balanced Scorecard

Use the balanced scorecard to improve your organization's decision making.Managers in today's complex and competitive business environment need more than traditional financial measures of performance to make good decisions. The balanced scorecard is an innovative tool that provides a mix of financial and non-financial indicators about a wide range of concerns, including customers, internal processes, organizational learning, and shareholder value, and quality and community relations. This module will review how organizations implement and apply the balanced scorecard. Applying the Balanced Scorecard is one of a series of six courses for accounting professionals developed for The Society of Management Accountants of Canada. The series focuses on developing the management skills organizations need to succeed in today's highly competitive business environment.

Customer Profitability Analysis

Exceeding customer expectations is a worthwhile goal, but for long-term corporate viability, it is necessary to exceed them profitably. In this module we will show you how real companies have used customer profitability analysis to increase customer revenues and decrease customer costs. Customer Profitability Analysis is one of a series of modules for accounting professionals developed for The Society of Management Accountants of Canada. The series focuses on developing the management skills organizations need to succeed in today's highly competitive business environment.

Enabling the Next Generation Enterprise

Today's companies are confronting new market realities that require fundamental changes to the way we create, produce and distribute goods and services. A Next Generation Enterprise (NGE) is a business that has the skills and attributes to succeed in this complex new environment. This module will give you an overview of NGEs and the role that management accountants can play in the development of competitive organizations. Enabling the Next Generation Enterprise is one of a series of modules for accounting professionals developed for The Society of Management Accountants of Canada. The series focuses on developing the management skills organizations need to succeed in today's highly competitive business environment.

Implementing Process Management

Process management is an innovative management approach that allows companies to gain and sustain a competitive advantage in today's dynamic global market. The goal of process management is to coordinate the flow of interconnected activities that produce value for the customer. Because process management emphasizes horizontal work flows and encourages cooperative efforts, it enables organizations to respond faster and more effectively to change. Implementing Process Management is one of a series of modules for accounting professionals developed for The Society of Management Accountants of Canada. The series focuses on developing the management skills organizations need to succeed in today's highly competitive business environment.

Implementing Self-Directed Work Teams

Faced with intense global competition in a rapidly changing marketplace, organizations are looking for ways to reduce bureaucracy, increase worker motivation, and encourage continuous improvement. Self-directed work teams (SDWTs) are one of the breakthrough approaches that companies are using to meet the challenges of doing business today. By involving employees in managing their own work, SDWTs can increase motivation and productivity as well as the quality of products and services. This module will introduce the benefits and potential challenges of SDWTs. Implementing Self-Directed Work Teams is one of a series of modules for accounting professionals developed for The Society of Management Accountants of Canada. The series focuses on developing the management skills organizations need to succeed in today's highly competitive business environment.

Strategic Partnering

When we think of business relationships, we usually think of competition rather than cooperation. However, in today's economy, more and more organizations, both large and small, are recognizing the potential benefits of cooperative relationships with suppliers, customers and even competitors. These cooperative relationships are called strategic partnerships. This module will give you an overview of strategic partnering. We will discuss the potential advantages of alliances, some of the management issues associated with partnering, and some of the potential risks. Strategic Partnering is one of a series of modules for accounting professionals developed for The Society of Management Accountants of Canada. The series focuses on developing the management skills organizations need to succeed in today's highly competitive business environment.