Feelings: Customer Service for those in Service Retail

Feelings: Customer Care - Part One

In this module, we'll examine aspects of personal growth and the benefits of positive communication. We'll also discuss how the way we feel about ourselves impacts on the quality of service we give.

Feelings: Customer Care - Part Two

In this module, we'll discuss the image we project to others and meeting the needs of our customers. We will also look at handling irate or dissatisfied customers.

Introduction to Feelings Customer Service for those in Service Retail

For many businesses today, the only thing which makes them different from their competitors is the level of service they provide. This series examines the difference between customer service and quality service. In this module, you will be provided with an overview of this five module series. You will also be introduced to the program developers.

The Art of Satisfying Customers

In this module, we will be concentrating on two other types of quality service: performance and learning. We will also look at some ways of dealing with problem situations and what the concept of quality service can do for us in the long run.

The Language of Positive Communication

One of the objectives of Feelings: Customer Service Excellence is to help us feel good about ourselves more of the time. Many of our daily encounters are negative, so we're going to learn to focus more on positive encounters and successful events that happen every day. If we stop and think about our successes, about good experiences, we feel good. Excellence in quality customer service can only be achieved through practice and hard work. This module is about putting in to practice the topics introduced in Feelings: Customer Care - Part One.

Understanding Why People Do What They Do

For many businesses today, the only thing which makes them different from their competitors is the level of service they provide. This module examines the difference between customer service and quality service. You are invited to take a new look at yourself and the people you deal with everyday.