Workplace and Personal Skills Certificate

Accepting Change in the Workplace

While we accept that change is a basic law of nature, we struggle when it reshapes the familiar in our lives. Change can be challenging, even frightening, but it can also be managed. If we learn about the psychology of change – the transition process that helps us face change with a positive attitude – we can embrace new circumstances with confidence. We can come to see change as an opportunity for everyone in the workplace.

Becoming a Creative Asset

It's something that many employers overlook, but creativity is a workplace skill that can yield surprising dividends when it is valued and encouraged within an organization. But what is creativity exactly? How do we define it and can anyone become more creative? This module explores some of the psychology behind creativity and offers techniques for fostering creativity in yourself and others.

Customer Service is About People

Quality customer service has become the watchword of business – and with good reason. When clients and customers feel well-served, they keep coming back and that's the basis of continued success for any business. It's the people within an organization and the attitude they bring to serving customers that puts the quality into customer service. That's why understanding customer needs and the importance of a strong service team is so important to providing good service.

Dealing With Conflict

However, in order for conflict to be a positive experience, we need the skills to manage and resolve it effectively. In this module, you will find out what conflict is and why it occurs. You'll learn strategies for resolving conflict. And you will learn how to handle anger.

Dealing with Grief

We have all dealt with loss at some time in our lives. But that doesn't necessarily mean that we can predict what will happen when we experience another loss, nor does it necessarily prepare us to help those around us who have suffered a loss. This module will not take away the pain, but it will give some assistance to people who are experiencing grief and to those who wish to support them. In this module, you will learn about some common needs of people who are grieving. In addition, you will explore the grieving process, and find ways that you can show support.

Delegating I

When delegating is successful, everyone wins: you have more time to dedicate to what you need to be doing, and your employees develop new skills as well as self-confidence and a heightened sense of responsibility to the company. In this module, you will learn about the components of delegating, and ways of delegating successfully.

Delegating II

It has been said that the achievements of an organization are the results of the combined efforts of each individual. If you as a manager have been able to delegate tasks effectively, the results will likely be the successful completion of many projects. As a result, the achievements of the organization will be greater. In Delegating I, we looked at the fundamentals of delegating. In this module, we will give you strategies to delegate effectively, and explore ways to handle delegated tasks that get stalled or that are successfully completed.

Effective Communication

The ability to communicate effectively is critical to success in the workplace. At work, the people we communicate with may include managers, colleagues, subordinates, customers, suppliers and the general public, to name a few. Poor communication skills affect workplace relationships and may even prevent us from doing our jobs well. On the other hand, effective communication improves our job performance and enhances our day-to-day contact with others. In this module, we will look at three components of effective communication: listening well, expressing ourselves through talking, and being assertive.

Effective Leadership

In today's workplace, it's not enough just to manage. Organizations are looking for leaders. Becoming an effective leader takes insight into the things that motivate employees to give their best. It also takes skill in handling the challenges of interpersonal conflict and negativity. It takes coaching skills too. An effective leader knows how to mentor employees as they take on new projects and strive to grow professionally. In this module you'll have an opportunity to explore these essential leadership skills.

Effective Staff Meetings

In the corporate world, it's estimated most individuals spend at least five to six hours a week in meetings. Calculate those hours in dollars and you can see that meetings are a significant investment. To make the most of our time, we all want the meetings we attend to be productive. In this module, you will explore why meetings are often not as productive as they could or should be, and you will learn some techniques for improving them. If you can incorporate these suggestions into your meetings, it will help your staff stay focused and ensure that they feel appreciated and energized.

Healthy Workplace Culture

Improve Your Productivity

Do you ever wish you could be more productive? Many of us feel that we are not achieving as much as we want to. In order to get that sense of achievement, we need to identify what we want from life, and then figure out how to get it. This module will give you ideas for identifying your goals and strategies for reaching them. We will talk about how you can be more productive, and we will look at how you can more effectively manage time, your most valuable resource.

Managing Stress

There are many effective strategies for coping with stress. Some will give you temporary relief, while others can be integrated into your lifestyle in order to give you long term relief. Lifestyle strategies for managing stress can be divided into three major categories: physical activity, nutrition and relaxation. In this module, we will look at the importance of physical activity and good nutrition in managing the negative effects of stress. Managing Stress is the third in a series of five modules on stress. Please note that the material in this module is for information purposes only. If you are concerned about your physical or emotional well-being, consult a qualified health care professional.

Managing Workplace Culture

Without a doubt, management is largely responsible for an organization's culture, and this means in all stages of its development. Management is responsible for envisioning what the culture should be, for creating it, for sustaining it, and for modifying it when necessary. This means that management can take credit for a healthy workplace culture, but also must take responsibility for an unhealthy one. In Healthy Workplace Culture, we explored the characteristics of workplace culture, and the importance of healthy workplace culture. In this module, we will look at the ways in which leaders drive culture, and how you as the manager can improve the health of your workplace culture.

Parenting Skills

Those of us who have children know that parenting is one of the most important jobs we will ever do. For many of us, it is also one of our most challenging jobs. And for most of us, it is not something that we are born knowing how to do. In fact, good parenting is something we learn on the job, by trial and error, by sharing our experiences, and consulting experts in various fields, with the understanding that there is no manual, no magic formula, and no one right way to raise children. In this module we will share strategies for effective parenting. Because our goal as parents is to help our children become healthy, happy, fully-functioning human beings, our focus will be on the importance of developing healthy self esteem.

Presentation Basics

Presentations are one of the most effective ways to deliver a message to a group. If you are in a management position, you are called on to make presentations to clients, to your staff and to others in the organization. While you may not envision yourself as a celebrated toastmaster, you can be an effective presenter if you discover the techniques for preparing and giving a presentation.

Recognizing Stress

How is your stress level right now? Stress plays an important role in our physical and emotional health. Not enough stress makes life dull and uninteresting, but too much can cause serious problems. How we perceive stress varies from person to person. In this module we will look at the signs of stress, and help you identify the symptoms that warn you that your own level of stress is becoming hard to handle. Recognizing Stress is the second in a series of five modules on stress. Please note that the material in this module is for information purposes only. If you are concerned about your physical or emotional well-being, consult a qualified health care professional.


One of the most effective methods of coping with stress is relaxation. In this module you will learn strategies for relaxing and review tried-and-true relaxation techniques that you can start practising today. Relax! is the fourth in a series of five modules on stress. Please note that the material in this module is for information purposes only. If you are concerned about your physical or emotional well-being, consult a qualified health care professional.

Self Esteem

Winners are too busy to be sad, too positive to be doubtful, too optimistic to be fearful, and too determined to be defeated. What does it take to be a winner? The answer is self esteem. Self esteem gives you confidence in yourself and your abilities. You may succeed or you may fail, but you know that you are a worthy person. Self esteem also has a powerful effect on the way we relate to others. In this module we will look at what self esteem is and where it comes from. We will talk about the key role that self image plays in the development of self esteem. And we will give you tips for building your own self esteem and contributing to the self esteem of those around you.

Special Issues in Stress

Understanding Stress

Most of us would agree that stress is an inescapable part of modern life. But how many of really understand stress? In this module we will look at the difference between good stress and bad stress. We will introduce the three-stage stress response which describes how we react to stress. And finally, we will look at common causes of stress. Understanding Stress is the first in a series of five modules on stress. Please note that the material in this module is for information purposes only. If you are concerned about your physical or emotional well-being, consult a qualified health care professional.

Working Well with Others

This module looks at workplace relationships from the employee's perspective. We'll examine how to understand a manager's style in order to build and maintain a positive relationship with this individual. We'll also look the relationships between co-workers. Recognizing our differences as well as our strengths can go a long way to building an effective team and a sense of shared achievement.