Writing Effective E-Mails

Writing Effective E-Mails

In many corporations e-mail is widely depended upon as the first form of communication. The simplicity and speed, which makes e-mail such an effective form of communication, can also lead to poor communication.

The module includes a case study of how a technical support representative improves the effectiveness of their e-mail contact with a customer. There are job aids for writing effective e-mail that are printable and can be downloaded.